Returns & Refund Policy

RETURNS & REFUND POLICY Last updated: June 2025 1. CHECKING PERIOD All orders include a 7-day checking period starting from the delivery date. During this period, buyers must inspect all devices for defects or discrepancies. 2. ELIGIBLE RETURNS A return/dispute may be raised if: a device does not match its listed grade or description, a device has undisclosed damage, the wrong device was delivered, or a device is non-functional on arrival. 3. INELIGIBLE RETURNS Returns are NOT accepted for: cosmetic issues that were disclosed in the listing, buyer preference changes, damage caused after delivery, or requests made after the 7-day checking period. 4. HOW TO RAISE A DISPUTE Log in to your account -> Orders -> Select the order -> Raise Dispute. Provide photos/video evidence. 5. REFUND PROCESS Approved disputes result in a wallet credit within 3-5 business days. Wallet credits can be used for future orders. 6. EXCHANGE POLICY We do not offer direct device exchanges. The dispute process applies for all return cases. 7. CONTACT For return queries: contact@pixelsite.me or WhatsApp +91 90010 05072.